Susquehanna Valley Veterinary Clinic News:
3/19/20
COVID-19 Update: For the safety of you, our staff, and your furry loved ones, we are encouraging clients to please stay in your cars and pay over the phone for your visits. Staff members will transport your furry loved ones to and from the car and confirm what’s treatment is being done with you. This takes a tremendous amount of stress and cleaning time off of our staff. Thank you for your understanding and patience as we get through this difficult time. Thank you!
3/17/20
As the COVID-19 situation evolves, so will our response. As a result, we will implement the following additional measures effective 3/18/20:
Further minimizing person-to-person contact:
- Appointment Procedure: Please stay in your car and call us at 717-737-8669 at Camp Hill Animal Hospital or 223-322-7894 at Susquehanna Valley Veterinary Clinic or knock on the window after you arrive for your appointment if you don’t have a phone. Our staff will advise you when we are ready to have you either bring your pet in or have a staff member take your pet in for you to treat your pet. If you accompany your pet inside for the visit, please touch as little as possible and avoid hand shaking. Staff members may be wearing personal protective equipment such as gloves, masks, and gowns. After your appointment is completed, please note that WE WILL NOT BE ACCEPTING CASH at this time. We can take care of payment inside but we ask that you touch as little as possible at all times. Follow up and additional appointments will also be required by phone and not at the reception area.
- Prescription Food and Medicine Pick-Up Procedure: We are asking that you please give us 24 hour notification in order to get your food and medication requests ready for pick-up. Please stay in your car and call us at 717-737-8669 at Camp Hill Animal Hospital or 223-322-7894 at Susquehanna Valley Veterinary Clinic or knock on the window after you arrive. Please pay over the phone at this time via credit card in advance as to not have you check out at reception. WE WILL NOT BE ACCEPTING CASH at this time. Our receptionists will place your pet’s food and/or medication outside the front door if you paid over the phone. If you do not have the ability to call us from your car, we can take care of payment inside, but we ask that you touch as little as possible at all times. Follow up and additional appointments will also be required by phone and not at the reception area.
Currently doing and will continue to do:
- We are minimizing all person-to-person physical contact. We have asked our team to refrain from shaking hands.
- If your pet is hospitalized, we are limiting visits to once a day.
- We have increased the frequency of cleaning and disinfecting of all high touch surfaces throughout our facility.
- Exam rooms will continue to be disinfected between patients with a healthcare grade disinfectant.
- If you are experiencing any symptoms of illness please reschedule routine appointments and have someone else bring in your pet for more urgent needs
Thank you for your patience as we navigate these uncharted waters. We are here for you and in this together!
For additional information:
https://www.avma.org/res…/animal-health-and-welfare/covid-19
https://www.cdc.gov/coronavirus/2019-ncov/index.html
Thank you!
Josh Taylor
Camp Hill Animal Hospital
Susquehanna Valley Veterinary Clinic
3/15/20
We recognize that you place your confidence in us to care for your furry loved ones, and we take this level of trust seriously. Considering the recent novel coronavirus (COVID-19) outbreaks, we wanted to take a moment to assure you that we plan to remain open at both of our facilities, Camp Hill Animal Hospital and Susquehanna Valley Veterinary Clinic, with our same normal business hours to continue to help care for your pets' needs. For the protection of our patients, clients, and employees, we are taking additional steps to continue to provide a safe and clean environment:
Should you need support during this evolving time we are available to assist you in any way that we can. If you have any questions, please do not hesitate to reach out.
We are closely monitoring the guidance of the World Health Organization, Centers for Disease Control, and local authorities regarding the spread of the virus to ensure that the actions that we are taking are comprehensive and appropriate.
As always, thank you for your continued support.
Sincerely,
Josh Taylor
Camp Hill Animal Hospital
Susquehanna Valley Veterinary Clinic
3/19/20
COVID-19 Update: For the safety of you, our staff, and your furry loved ones, we are encouraging clients to please stay in your cars and pay over the phone for your visits. Staff members will transport your furry loved ones to and from the car and confirm what’s treatment is being done with you. This takes a tremendous amount of stress and cleaning time off of our staff. Thank you for your understanding and patience as we get through this difficult time. Thank you!
3/17/20
As the COVID-19 situation evolves, so will our response. As a result, we will implement the following additional measures effective 3/18/20:
Further minimizing person-to-person contact:
- Appointment Procedure: Please stay in your car and call us at 717-737-8669 at Camp Hill Animal Hospital or 223-322-7894 at Susquehanna Valley Veterinary Clinic or knock on the window after you arrive for your appointment if you don’t have a phone. Our staff will advise you when we are ready to have you either bring your pet in or have a staff member take your pet in for you to treat your pet. If you accompany your pet inside for the visit, please touch as little as possible and avoid hand shaking. Staff members may be wearing personal protective equipment such as gloves, masks, and gowns. After your appointment is completed, please note that WE WILL NOT BE ACCEPTING CASH at this time. We can take care of payment inside but we ask that you touch as little as possible at all times. Follow up and additional appointments will also be required by phone and not at the reception area.
- Prescription Food and Medicine Pick-Up Procedure: We are asking that you please give us 24 hour notification in order to get your food and medication requests ready for pick-up. Please stay in your car and call us at 717-737-8669 at Camp Hill Animal Hospital or 223-322-7894 at Susquehanna Valley Veterinary Clinic or knock on the window after you arrive. Please pay over the phone at this time via credit card in advance as to not have you check out at reception. WE WILL NOT BE ACCEPTING CASH at this time. Our receptionists will place your pet’s food and/or medication outside the front door if you paid over the phone. If you do not have the ability to call us from your car, we can take care of payment inside, but we ask that you touch as little as possible at all times. Follow up and additional appointments will also be required by phone and not at the reception area.
Currently doing and will continue to do:
- We are minimizing all person-to-person physical contact. We have asked our team to refrain from shaking hands.
- If your pet is hospitalized, we are limiting visits to once a day.
- We have increased the frequency of cleaning and disinfecting of all high touch surfaces throughout our facility.
- Exam rooms will continue to be disinfected between patients with a healthcare grade disinfectant.
- If you are experiencing any symptoms of illness please reschedule routine appointments and have someone else bring in your pet for more urgent needs
Thank you for your patience as we navigate these uncharted waters. We are here for you and in this together!
For additional information:
https://www.avma.org/res…/animal-health-and-welfare/covid-19
https://www.cdc.gov/coronavirus/2019-ncov/index.html
Thank you!
Josh Taylor
Camp Hill Animal Hospital
Susquehanna Valley Veterinary Clinic
3/15/20
We recognize that you place your confidence in us to care for your furry loved ones, and we take this level of trust seriously. Considering the recent novel coronavirus (COVID-19) outbreaks, we wanted to take a moment to assure you that we plan to remain open at both of our facilities, Camp Hill Animal Hospital and Susquehanna Valley Veterinary Clinic, with our same normal business hours to continue to help care for your pets' needs. For the protection of our patients, clients, and employees, we are taking additional steps to continue to provide a safe and clean environment:
- We are minimizing all person-to-person physical contact. We have asked our team to refrain from shaking hands.
- If your pet is hospitalized, we are limiting visits to once a day.
- We have increased the frequency of cleaning and disinfecting of all high touch surfaces throughout our facility.
- Exam rooms will continue to be disinfected between patients with a healthcare grade disinfectant.
- If you are experiencing any symptoms of illness please reschedule routine appointments and have someone else bring in your pet for more urgent needs
Should you need support during this evolving time we are available to assist you in any way that we can. If you have any questions, please do not hesitate to reach out.
We are closely monitoring the guidance of the World Health Organization, Centers for Disease Control, and local authorities regarding the spread of the virus to ensure that the actions that we are taking are comprehensive and appropriate.
As always, thank you for your continued support.
Sincerely,
Josh Taylor
Camp Hill Animal Hospital
Susquehanna Valley Veterinary Clinic
