Susquehanna Valley Veterinary Clinic News: 10/2/20 Thank you all for your continued support during the COVID pandemic! We couldn't continue to serve all of your furry loved ones without your patience and understanding during this difficult time.
We realize this is cumbersome and nobody wants it "back to normal" more than we do but at this time, COVID Protocols (curbside service) are still in effect. When you arrive for an appointment, PLEASE have a sturdy crate for any small dogs or cats and an appropriately adjusted collar and leash that properly restrains your bigger dogs so that we can maintain proper control over your furry loved ones at all times.
We are trying our best to get everyone in as soon as possible and apologize for those that we must send to the ER clinic when there are no other options. We also realize how frustrating it is when our phone lines are tied up but certainly appreciate your understanding. Please call 223-322-7894 or email us at email@example.com to reach us. Thank you! Susquehanna Valley Veterinary Clinic 6/17/20 COVID 19 UPDATE: At Susquehanna Valley Veterinary Clinic and Camp Hill Animal Hospital, we continue to keep the health and safety of our clients, staff members, their families and our community our top priority. We are diligently monitoring the Coronavirus (COVID-19) situation and closely watching official information from health authorities as it relates to our community. During the Green Phase, OUR CLINIC ENTRY PROTOCOL IS AS FOLLOWS… •Upon your arrival, stay in your car and call 223-322-7894 to speak with a receptionist or technician. •The receptionist/technician will speak with the client on the phone to get a brief history. •If pet is stable, we ask that the pet remain in your car until a technician can come out to get your pet. •If you feel at any time your pet is worsening, please call us back to update us. •If the patient is emergent/unstable, please call a few minutes before arrival so the technician will be waiting to transfer pet from car to hospital while you wait in the car. •Your pet will be escorted to our main treatment room to be examined by the doctor. •We ask that all clients wait in their vehicles while their pet is being examined. Rest assured; your pet will be examined thoroughly! •You will be asked to provide a credit card over the phone to make a payment at the time services are rendered. •Once the pet has been examined by one of our doctors, you will receive a phone call to discuss recommendations and a treatment plan. •Verbal consent for treatments and diagnostics and any outpatient estimates will be authorized over the phone. If you have any questions or concerns, please give us a call. We will be open during normal business hours. Thank you! 5/4/20 As the COVID-19 situation evolves, so will our response. Curbside service and the appointment procedure described below will continue as long as necessary. Thank you for your patience and understanding.
3/19/20 COVID-19 Update: For the safety of you, our staff, and your furry loved ones, we are requiring clients to please stay in your cars and pay over the phone for your visits. Staff members will transport your furry loved ones to and from the car and confirm what’s treatment is being done with you. This takes a tremendous amount of stress and cleaning time off of our staff. Thank you for your understanding and patience as we get through this difficult time. Thank you! 3/17/20 As the COVID-19 situation evolves, so will our response. As a result, we will implement the following additional measures effective 3/18/20:
Further minimizing person-to-person contact: - Appointment Procedure: Please stay in your car and call us at 717-737-8669 at Camp Hill Animal Hospital or 223-322-7894 at Susquehanna Valley Veterinary Clinic or knock on the window after you arrive for your appointment if you don’t have a phone. Our staff will advise you when we are ready to have you either bring your pet in or have a staff member take your pet in for you to treat your pet. If you accompany your pet inside for the visit, please touch as little as possible and avoid hand shaking. Staff members may be wearing personal protective equipment such as gloves, masks, and gowns. After your appointment is completed, please note that WE WILL NOT BE ACCEPTING CASH at this time. We can take care of payment inside but we ask that you touch as little as possible at all times. Follow up and additional appointments will also be required by phone and not at the reception area.
- Prescription Food and Medicine Pick-Up Procedure: We are asking that you please give us 24 hour notification in order to get your food and medication requests ready for pick-up. Please stay in your car and call us at 717-737-8669 at Camp Hill Animal Hospital or 223-322-7894 at Susquehanna Valley Veterinary Clinic or knock on the window after you arrive. Please pay over the phone at this time via credit card in advance as to not have you check out at reception. WE WILL NOT BE ACCEPTING CASH at this time. Our receptionists will place your pet’s food and/or medication outside the front door if you paid over the phone. If you do not have the ability to call us from your car, we can take care of payment inside, but we ask that you touch as little as possible at all times. Follow up and additional appointments will also be required by phone and not at the reception area.
Currently doing and will continue to do: - We are minimizing all person-to-person physical contact. We have asked our team to refrain from shaking hands. - If your pet is hospitalized, we are limiting visits to once a day. - We have increased the frequency of cleaning and disinfecting of all high touch surfaces throughout our facility. - Exam rooms will continue to be disinfected between patients with a healthcare grade disinfectant. - If you are experiencing any symptoms of illness please reschedule routine appointments and have someone else bring in your pet for more urgent needs
Thank you for your patience as we navigate these uncharted waters. We are here for you and in this together!
For additional information: https://www.avma.org/res…/animal-health-and-welfare/covid-19 https://www.cdc.gov/coronavirus/2019-ncov/index.html Thank you! Josh Taylor Camp Hill Animal Hospital Susquehanna Valley Veterinary Clinic
3/15/20 We recognize that you place your confidence in us to care for your furry loved ones, and we take this level of trust seriously. Considering the recent novel coronavirus (COVID-19) outbreaks, we wanted to take a moment to assure you that we plan to remain open at both of our facilities, Camp Hill Animal Hospital and Susquehanna Valley Veterinary Clinic, with our same normal business hours to continue to help care for your pets' needs. For the protection of our patients, clients, and employees, we are taking additional steps to continue to provide a safe and clean environment:
We are minimizing all person-to-person physical contact. We have asked our team to refrain from shaking hands.
If your pet is hospitalized, we are limiting visits to once a day.
We have increased the frequency of cleaning and disinfecting of all high touch surfaces throughout our facility.
Exam rooms will continue to be disinfected between patients with a healthcare grade disinfectant.
If you are experiencing any symptoms of illness please reschedule routine appointments and have someone else bring in your pet for more urgent needs
Should you need support during this evolving time we are available to assist you in any way that we can. If you have any questions, please do not hesitate to reach out.
We are closely monitoring the guidance of the World Health Organization, Centers for Disease Control, and local authorities regarding the spread of the virus to ensure that the actions that we are taking are comprehensive and appropriate.
As always, thank you for your continued support.
Sincerely, Josh Taylor Camp Hill Animal Hospital Susquehanna Valley Veterinary Clinic